Information

Luxurious Kid-Friendly Microsuede

We use high quality, buttery soft, double layer microsuede that is water resistant.It is the perfect combination of comfort, style and practicality. It is stain resistant, easy to clean, machine washable and pet friendly. 

Our microsuede cover has a secondary layer or backing that makes it water resistant and helps protect from spills.  However, it is not waterproof.  If a large amount of liquid makes contact with the fabric or if a liquid is left sitting on the fabric, it will seep through.

Black water-resistant fabric backing.

Having messy kids ourselves, it was super important to have a kid friendly fabric - hello, sticky fingers and spills.  We tested the water resistance ourselves and a showcase a video of the test in our Facebook group: Cozy Fort Community. 

The foam itself is still covered with a protective cloth inner liner, to protect the foam from biting and tearing when the outer cover is removed.

Washing Instructions

Our microsuede covers are machine washable. Wash it cold on its own and hang dry to prevent shrinking. For small messes, a damp cloth works great for spot cleaning or you can use an upholstery cleaner for tougher stains.  

CertiPUR-US® Certification

Rest assured that all our foam is of the highest quality. It is performance and durability tested by independent, accredited testing laboratories and is certified by CertiPUR-US® and is listed on the official CertiPUR-US® website.  This means our foam is:

✓  Made without ozone depleters

✓ Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

✓ Made without mercury, lead, and other heavy metals

✓ Made without formaldehyde

✓ Made without phthalates regulated by the Consumer Product Safety Commission;

✓ Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Although our couches are low VOC, they may have a slight odour from being packaged in sealed plastic during shipping. The smell will dissipate in a few days to a week, or you can wash the covers to remove the odor sooner.

Foam Compression

Our foam has guaranteed 100% rebound after unpackaging, because we only compress the cushions minimally for shipping, to ensure the foam does not get damaged. Complete foam compression can damage the foam to the point that it may only rebound to 80 or 90 % of its original size, possibly causing the fabric to become loose. Full compression also may damage the shape of the foam if the corners do not rebound completely. Because of this our boxes are almost twice the size of our competition, to ensure 100% rebound. This increases shipping costs significantly, both from the manufacturer and to the customer, but we feel it is worth it. 

Foam ILD and Density 

ILD, or Indentation Load Deflection, is a measure of how much force (weight) it takes to compress foam by 25%.  Different foams have different ILD's, depending on how soft or firm of a foam is desired.

Density refers to the mass of a material per unit volume, such as kgs per cubic metre (we convert the density to pounds/cubic foot).  In general, a high density foam lasts longer than a lower density foam. 

After testing a variety of firmnesses and densities, we decided to use a foam with an ILD of 45 lbs and a density of 1.9 lbs / ft3 for all pieces of the set. We find this to be the perfect combination of comfort for lounging and sturdiness for builds.

Zippers & Handles

Cozy Fort couches made with high quality YKK zippers that match the colour of our couch fabric (Graphite, Navy, Ink, Mystic, Rosé, Mauve, Seafoam, Sky Blue). Handles are either white (Rosé, Mauve, Seafoam, Sky Blue) or black (Graphite, Navy, Ink and Mystic). 

Shipping

Shipping in Canada*: Free for orders over $200 CAD. For orders under $200 there is a flat fee of $15.  

* 10 Provinces of Canada.

Shipping to the USA: Not currently available for US Residents. We have something in the works for Americans for the future. Thank you for your patience. 

Payment Plans

Paybright:  A four installment payment plan option that requires a credit card. No fee to the customer. Paybright pays us (the merchant) on your behalf so we are able to fulfill your order as soon as the product is available. 

LayBuys: A layaway program that allows you to pay in installments. LayBuys  doesn't require a credit card, only a PayPal account and costs a small fee to the customer. Once full payment is made through LayBuys, the order is shipped. 

Cancellation Policy

We’d hate for you to have buyer’s remorse. We know you will love this couch, but we also know life happens.  If something arises and you change your mind, or you find yourself needing the money for something else, you will have 2 weeks after the pre-order closes to cancel your order.

Warranty

Our couches include a limited warranty covering any manufacturer defect for 1 year from the date of purchase. For any issues, contact us at hello@cozy-fort.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Although we do not fully compress our couches, we strongly recommended that you unbox the couch as soon as you receive it.

Return Policy

We have a 2-week return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the proof of purchase.

To start a return, you can contact us at hello@cozy-fort.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@cozy-fort.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return shipping is not covered and is the responsibility of the customer.   

Where is the Cozy Fort manufactured?

The Cozy Fort is manufactured in China by a respectable and trustworthy supplier that provides good working conditions, provides industry leading wages, and prides itself with producing high-quality products.

x